IT Solutions for Your Industry
We offer four main groups of services: Business Processes Outsourcing, including financial, legal, HR, procurement and logistics; Build-Activate-Transfer; IT Outsourcing and Transition and Transformation management.
We also provide Outsourcing and location consulting services, focused on location placement, office strategy, facility and infrastructure management.As part of our PMO's Transition and migration management services we offer - workflow process, design, mapping and Lean optimization.
Our Transition and transformation management service offering is organized around Audit-Improve-Transfer (AIT) concept.
As of 2017 we established our presence in North America, through our Toronto operation and have been expanding our partnership and business network in the Americas region since.
If you would like to learn more about IMPACT Enterprise, our history, present and future please feel free to contact us.
IMPACT Enterprise has a critical mass of expertise in in a shared environment Contact Center solutions. We provide business-ready capacity, infrastructure and capability that reduces average implementation times with more than 30 %. We also utilize
a common operating model that includes consistent global policies, standards, processes and tools infrastructure, enabling us to drive customer satisfaction and consistently meet and exceed contracted SLAs.
We offer full 'Follow-the-sun' support model for Mission Critical Support, Level 1, 2 and 3 Service Desk and customized support requirements.
Always striving to add value through Continual Service Improvement and transaction monitoring all aspects of our service delivery, we continuously add services and expend the scope of our exiting service offering.
Our system integration and implementation portfolio focuses on ServiceNowTM implementation, Enterprise mobility and Mobile Device Management. We offer cloud solutions for private, public and hybrid cloud clients, leveraging technology and capability from AWS, Oracle, HP and IBM.
Our team specializes in Windows Server 2016, SQL Server 2016, Azure and HP Helion. We offer End-to-End Agile, highly scalable service that would meet client requirements in any vertical. We offer public, private, enterprise and hybrid cloud consultancy and support.
Our experts in Sofia and Toronto are ready to assist you, across all geographies and verticals.