Through our in-house capability and partnership network in Sofia, Bulgaria we offer diverse services in multiple European languages. Enabling Follow-the-sun support model as well as different support packages covering various intervals and service, and product catalogs.

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We offer support at multiple tiers of service: 

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Tier 1 – Standard technical issues through proven processes; Tier 2 - Complex and escalated issues requiring more sophisticated troubleshooting procedures; Tier 3 - High level support for large scale, large impact enterprise issues and cases; Tier 4 - Engineering services including testing, product level resolution management, and lab services. Help and Service Desk – FPOC or SPOC incident request, problem, event, communication, and knowledge management.

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Our technical capability includes:

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• Multilingual highly complex support delivered across a wide variety of

       channels, aided by automation and innovative technologies (B2C, B2B,

       SMB, B2E, and Engineering environments)

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• Technical solutions across the complete customer lifecycle from

       installation and activation to RMA management and parts/field support

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• Multiple offerings for the technology sector including hardware, software,

       consumer electronics, security, infrastructure, and networking products

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• Offerings for ISPs, MSPs, Wireless Carriers, and other telco services in addition to Retail, Banking, and New Economy companies

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• Rapid and highly effective support, account and case management solutions that aid in augmentation and retention, decrease operating expenses, and optimize your CX

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