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CONTACT CENTER SERVICES
Through our in-house capability and partnership network in Sofia, Bulgaria we offer diverse services in multiple European languages. Enabling Follow-the-sun support model as well as different support packages covering various intervals and service, and product catalogs.
We offer support at multiple tiers of service:
Tier 1 – Standard technical issues through proven processes; Tier 2 - Complex and escalated issues requiring more sophisticated troubleshooting procedures; Tier 3 - High level support for large scale, large impact enterprise issues and cases; Tier 4 - Engineering services including testing, product level resolution management, and lab services. Help and Service Desk – FPOC or SPOC incident request, problem, event, communication, and knowledge management.
Our technical capability includes:
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Multilingual highly complex support delivered across a wide variety of
channels, aided by automation and innovative technologies (B2C, B2B,
SMB, B2E, and Engineering environments)
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Technical solutions across the complete customer lifecycle from
installation and activation to RMA management and parts/field support
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Multiple offerings for the technology sector including hardware, software,
consumer electronics, security, infrastructure, and networking products
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Offerings for ISPs, MSPs, Wireless Carriers, and other telco services in addition to Retail, Banking, and New Economy companies
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Rapid and highly effective support, account and case management solutions that aid in augmentation and retention, decrease operating expenses, and optimize your CX


OUR ADDRESS
Bulgaria
Todor Kableshkov Blvd., Building 114, 6 Floor
1404, Sofia, Bulgaria
Tel. (+359) 885 760 553
Canada
250 Yonge Street, Suite 2201,
M5G 1B1, ON, Toronto
Tel: (+1) 647 993 3953
Email: office@impact-enterprise.com
For any general inquiries, please fill in the following contact form: