SOLUTIONS

Contact Center

CONTACT CENTER SERVICES

Through our in-house capability and partnership network in Sofia, Bulgaria we offer diverse services in multiple European languages. Enabling Follow-the-sun support model as well as different support packages covering various intervals and service, and product catalogs.

We offer support at multiple tiers of service: 

Tier 1 – Standard technical issues through proven processes; Tier 2 - Complex and escalated issues requiring more sophisticated troubleshooting procedures; Tier 3 - High level support for large scale, large impact enterprise issues and cases; Tier 4 - Engineering services including testing, product level resolution management, and lab services. Help and Service Desk – FPOC or SPOC incident request, problem, event, communication, and knowledge management.

Our technical capability includes:

  • Multilingual highly complex support delivered across a wide variety of

       channels, aided by automation and innovative technologies (B2C, B2B,

       SMB, B2E, and Engineering environments)

  • Technical solutions across the complete customer lifecycle from

       installation and activation to RMA management and parts/field support

  • Multiple offerings for the technology sector including hardware, software,

       consumer electronics, security, infrastructure, and networking products

  • Offerings for ISPs, MSPs, Wireless Carriers, and other telco services in addition to Retail, Banking, and New Economy companies

  • Rapid and highly effective support, account and case management solutions that aid in augmentation and retention, decrease operating expenses, and optimize your CX

  • LinkedIn - Grey Circle
  • Twitter - Grey Circle
OUR ADDRESS

Bulgaria

Todor Kableshkov Blvd., Building 114, 6 Floor

1404, Sofia, Bulgaria

Tel. (+359) 885 557 376

Canada 

250 Yonge Street, Suite 2201,

M5G 1B1, ON, Toronto

Tel: (+1) 647 993 3953

Email: office@impact-enterprise.com

For any general inquiries, please fill in the following contact form:

CONTACT

IMPACT ENTEPRISE